This service is intended for obtaining written consultations on matters within the organization's competence. Applicants can submit a request, attach the required documents, and receive an official written response within the established timeframe.

Service acquisition instructions

Authorization

During registration, you will receive an SMS from 1414. To complete registration, you must reply to the message with "511"

Service selection

Select the required service

Applicant's data

At this step, you need to fill in the information about the applicant and the organization. Specify the requested personal and contact details required for filing the application. Check the correctness of the entered information before proceeding to the next step.

Identity verification

It is necessary to verify identity and select an identification document

Contact details

Fill in the contact information

Reason for application

At this stage, describe the purpose of the application

Supporting documents

Provide supporting documents

Accuracy of the entered data

Make sure the entered data is correct

Proceeding to the signing stage

Click the "Sign" button to proceed to the application signing stage

Signing the application

Sign the application document using an EDS to complete the submission by clicking the "Sign" button in the upper right corner

recipients of services

Individual

Methods of service provision

From the front office

Recipients groups

To city residents

Cost of service

Free

Last modified

18.10.2026

Service full name

Provision of oral and written consultations (JSC "Astana – REK") for individuals